FAQ

1. What materials are used for the clothing?

- Answer: We exclusively use high-quality, sustainable materials such as organic cotton, linen, and recycled fabrics to ensure that our clothing is not only stylish but also environmentally friendly.

2. Is the clothing handmade?
- Answer: Yes, our printed designs are hand-printed and carefully packaged with great attention to detail. Our embroidered designs are professionally embroidered, packaged, and shipped by a third-party provider.

3. Are there size adjustments?
- Answer: Each product comes with a size chart that shows exactly how each product fits. As a reference, items labeled "UNISEX" are oversized. Crop shirts have a slightly oversized fit, while ladies' shirts and tank tops are fitted.

Questions about Ordering and Shipping

5. How long does it take for my order to arrive?
- Answer: Since our products are hand-printed and embroidered, production time can take between 4 and 6 days. The shipping time depends on your region, but within Germany, shipping usually takes 2-5 business days.

6. Can I track my order?
- Answer: If you choose insured shipping, you will receive a tracking number to monitor the status of your shipment. If you choose uninsured shipping, neither you nor we will be able to track the package.

7. How much are the shipping costs?
- Answer: Within Germany, insured shipping costs €5.50. Uninsured shipping as a large letter costs €2.80. For international orders, shipping costs vary depending on the destination country.

Questions about Payment

8. What payment methods do you accept?
- Answer: We accept the most common payment methods, including credit card, PayPal, instant bank transfer, and bank transfer.

9. Can I also purchase on account?
- Answer: Purchasing on account through Klarna is also possible.

Questions about Returns and Exchanges

10. Can I return or exchange items?
- Answer: Yes, you can return unworn and undamaged items within 14 days of dispatch. However, embroidered items are excluded from exchange.

11. Who covers the return shipping costs?
- Answer: The return shipping costs are the buyer's responsibility unless the issue is our fault or the product is defective.

Questions about Care and Durability

12. How do I care for my printed and embroidered clothing?
- Answer: Care instructions will be sent in every order confirmation email, and there is also a dedicated page for washing instructions.

In general, we recommend washing the clothing at 30 degrees on a gentle cycle and avoiding tumble drying to prolong the life of the fabrics.

13. Are the garments durable?
- Answer: Our garments are made with high-quality materials and great care, so they will last a long time with proper care. Embroidered designs, of course, last much longer than printed designs.

In general, DTF prints can withstand between 30 and 50 wash cycles without significant quality loss when properly cared for.

Here are some possible questions in the **informal "you" form**, related to product pricing, along with appropriate answers:

Questions about Product Pricing

1. Why is the clothing more expensive than in regular stores?
- Answer: We use high-quality materials and prioritize sustainability and fair working conditions. The products are made exclusively of cotton, and the prices of the products vary depending on the size. These factors contribute to the price to ensure responsible and high-quality production.

 

2. How is the price of a garment calculated?
- Answer: The price includes the cost of materials, the intricate handcrafting process, and the creation of the designs. Additionally, we take into account the time that goes into the individual production of each piece.

The prices for embroidered sweatshirts and hoodies also include additional fees.

To provide full transparency, here is a breakdown of the costs incurred for an embroidered sweatshirt (plus the fees from the respective payment providers):

3. Why do the prices of different garments vary?

• Answer: The price depends on various factors such as the type and amount of materials used, the complexity of the design, and the time required to make the item.